Business Process Management benefits
There are five Business Process Management (BPM) benefits most organisations consider when investing in business process automation:
Work flow
Coordinating the process flow and handoffs between process participants, automating decisions and human activities to reduce process variation and effort. The process is enforced, ensuring your organisation works consistently and effectively.
Unified front end
Providing process participants with all information needed (from one or many IT systems) to make decisions and progress transactions. This eliminates "swivel chair integration" and reduces training time.
BAM, real-time operational reporting
Business Process Management Suites (BPMS) contain an audit trail of every process step start time & finish time as well as every decision taken during the process. Business Activity Monitors (BAM) use this data to report process compliance, Service Level Agreements (SLA) and Key Performance Indicators (KPI) performance. Reports are available by individual, team, department or enterprise.
Exception handling
In most service organisations at least 50% of the work time and effort is spent on rework, dealing with exceptions which were not handled correctly in the first place. Implementing a Right First Time (RFT) approach and automating exception processes drastically reduces operational costs.
Application development
Industry leading BPMS execute the process. When you need to change your process, you change shared process model rather than changing numerous IT systems and process documentation, reducing application support costs. The process-driven approach to requirements also breaks down communication barriers between business and IT, eliminating the need for much of the documentation used in traditional IT projects. Using BPMS allows a process to be defined, and then executed - it really is that simple. Much faster to develop, and much easier to change. New rules, validation, process routing, roles and activities can be implemented and then almost immediately executed at the click of a button.
