BPM in Telecommunications, wholesale
Reduced manual effort by 45% by automating manual pricing and tariff management. T-Impact designed the number range pricing process to eliminate manual pricing errors and built an automated system to reduce risks and costs. This reduces the time to notify customers, ensures correct billing and enables a more strategic pricing approach.
Challenge
- Interconnect partners buying network time from over 16,000 number ranges. Many calculations were completed manually, with substantial risk of lost revenue and unhappy customers.
- Each number range has day, evening and weekend tariffs defined. There are also "specials" that need to be priced.
- Prices managed through manually created spreadsheets, fed into a central database.
- Information coming from different systems from each supplier.
- Multiple teams involved in making and validating changes. Each month's pricing would take 5-10 days to process.
- Pricing data loaded into billing systems manually, taking over a week to process each month
Project Scope
- Initial work was to analyse, define and optimise the process by which prices were updated. We then designed the processes in BPNM.
- Business rules for monthly pricing are entered in a simple web interface and applied across all number ranges
- Monthly base pricing used to automatically price number ranges, including customer specific customisation. Specials and uplifts pricing are generated based on defined business rules.
- Automated, rules-based changes take far less time to implement.
- Work flow managed by Business Process Management layer integrated with existing Billing, Interconnect and Pricing IT systems
Business Benefits
- Substantial reduction in errors
Time to make change reduced from 5-10 days, to under 24 hours. Multiple mid-month price changes can now be made. - Revenue and Margin Assurance teams have changed from fire-fighting to strategic pricing analysis, becoming more effective and exceeding targets.
- Increased capacity enables our customer to look at acquisitions, to grow the business, rather than intensively managing existing business.
