Workforce automation

Optimise the assignment of works orders and service tickets and integrate route planning for field engineers. Reduce operational costs dramatically and improve customer satisfaction.

Reduce operational costs

• Field engineer installations are scheduled in real-time, with appointment details supplied to their mobile phone.
• Appointment requests received on the day, can be scheduled if the engineer is in the region and has a free slot.
• Engineering routes are optimised to minimise wasted time and back-tracking.
• Engineering resolution times are measured and fed back into the rules engine to improve customer appointment planning.
• Supports local Field Engineer partners, who can supplement your own field engineering staff.
• Integrates easily with your existing order management & billing systems to provide on-going service management.

Improve customer satisfaction

• Appointments dates are clustered by postcode, based on availability of circuits and engineers - customers have exact date of installation
• SMS update to customer day before appointment confirming appointment time within a two hour window.